Custom Integrations
with Professional Services

You supply the business need.
We supply the technology solution.

Achieve Optimal Productivity With Our Services

What are SpeakWrite Professional Services?

Most of our clients realize massive time savings using SpeakWrite services ‘off the shelf’. Some organizations benefit from a customized solution that increases efficiency even more.

Our team will work with you to understand your current workflow to see how we can help streamline processes and maximize productivity.

Below are a few examples of how organizations have leveraged our professional services to maximize gains.

Use Case #1

The Challenge

Customer had a complicated process where their clients would leave voicemail messages that needed to be transcribed. Once the voicemail was delivered, an employee would retrieve the message audio, and manually send it to SpeakWrite to be transcribed. This process was time consuming, costly, and prone to errors and mistakes.

The Solution

SpeakWrite Professional Services built a custom integration that automatically retrieved the voicemails, processed them for transcription, and returned them to the customer’s case management system – without any extra human intervention. The new process eliminated the time and cost of the human intervention and is much more reliable and consistent.

Use Case #2

The Challenge

Legal Firm uses Litify for case management. Existing process consisted of lawyers dictating documents and delivering the dictated audio to their assistant. The assistant would upload the audio to SpeakWrite for transcription, then return the transcribed document to the assistant. The assistant would re-format the transcribed document and submit it to Litify for additional workflow and processing.

The Solution

SpeakWrite Professional Services built a custom integration allowing the lawyer to dictate the audio and submit it directly to SpeakWrite for transcription. The document is then transcribed using the SpeakWrite ‘templates’ feature, onto the proper client template (e.g., letterhead, pleading, etc.). The completed document is then returned to the Litify case file and is automatically absorbed into the client’s workflow processing. The new process eliminated the time and effort required from the assistant to intervene.

How does the process work?

We know that many organizations do not employ full time engineers who have the bandwidth to customize solutions for your employees, and that’s why we offer up our team of experts at an affordable rate so that you can get the solutions that work for you.​

Ready to get started?

How to Mail Your Recorded Tapes

Many clients have recorded mini or standard cassette tapes to submit to us for transcription, but would rather not use their staff and resources to input these tapes into our system. In these instances, you can have these recorded cassettes delivered to us, and we will upload them into our system for transcription for you. To use this method of submission, you must have an existing SpeakWrite account. Send recorded tapes via overnight courier or USPS to the following address:

SpeakWrite Tape Processing Center
6300 Bridgepoint Pkwy
Building 1, Suite 100
Austin, Texas 78730

(800) 828-3889
Attn: Production Manager

With each delivery, you must print out a Recorded Tape Transmittal Sheet and enclose it with the tapes to be transcribed. Your package must include properly addressed and pre-paid packaging and label for the return of your tapes, using a service that provides for delivery tracking. If this is not included, we will return your tapes to you and charge your account a $10.00 delivery fee. Immediately upon our receipt of your tapes, we will input them into the SpeakWrite system for transcription. You will receive the transcription of the taped material via the email address on your account, just as any other SpeakWrite job. Your tapes will be returned to you via the delivery method you designate 48 hours after the completion of your transcript. All work transcribed will be charged at the standard, per word rate. There is no additional charge for handling or inputting the tapes. Be sure to erase all previously recorded tapes completely before recording any new dictation in order to avoid having old work transcribed by mistake or jeopardizing the quality of the newly recorded material.