SpeakWrite’s Security Record

Since 1997, SpeakWrite has never had a breach of security or an issue surrounding confidentiality. We take every precaution to ensure that work submitted and received through our secure channels is not accessible by anyone outside the SpeakWrite network. We take security very seriously and hold the highest standards in the industry. If you can think of a precaution we haven’t taken Email Us – we’d love to hear it. SpeakWrite uses a combination of three standard security approaches: authentication, authorization and encryption.

Typist Security and Confidentiality

Secure Network of Typists
Our network of typists are United States based and are geographically dispersed throughout the country. SpeakWrite does not use any offshore resources. Prior to being accepted into our network, a review of each typist’s employment history is conducted and they are required to sign Nondisclosure and Confidentiality Agreements. After acceptance into our network, they receive further HIPAA training and internal review. Jobs are assigned at random to ensure that no typist receives multiple jobs about the same case or subject and a typist’s identity is never available to other typists and customer contact information is never available to the typist as well.

Background Checks
All SpeakWrite Typists and Proofreaders are subjected to rigorous background checks, which they must pass before ever gaining access to any client work.

SpeakWrite’s 3-pronged Security: Authentication, Authorization and Encryption.

Authentication
Authentication is confirming the identity of an individual. The two groups requiring authentication in the SpeakWrite system include the customer and the typists. Clients are authenticated using their Account Number and PIN when they use the toll-free dictation line smartphone app or at Customer Login. Typists are authenticated at multiple steps in the transcription process ensuring a high level of security.

Authorization
Authorization is confirming that an individual has access to a particular resource. The SpeakWrite security model uses authorization to verify client access upon logging in and which functionality is available. For typists, authorization is used to verify that they have been assigned a job and verifies the authority of a typist to download job information and upload finished documents.

Encryption and SSL Encryption
Encryption creates a secure channel between the user’s web browser and the SpeakWrite servers and prevents eavesdropping, message tampering and message forgery. SpeakWrite uses 2048 bit keys with 256-bit algorithm when sending and receiving files over the Internet. This includes customer uploads of audio, client downloads of completed jobs, customers viewing and updating personal information and the upload and download of customer jobs to our network of typists.

Password Protected Documents

For extra security, customers can request to receive work via a password protected URL. This feature can be activated by going to Customer Login and clicking ‘Preferences’ at the top right of the page.

Microsft Azure Government Cloud

Every facet of data transfer and storage stays housed right here in the US, in state of the art data centers within the Microsoft Azure Government Cloud.

“I have been using SpeakWrite for years. This App has saved me the frustration of keeping up with my digital recorder, which I would inevitably leave in the jacket pocket of the suit I wore the day before (or days before). Having this App available on the same device I carry with me everyday has made my days much easier.”

Wade H., District Attorney

“SpeakWrite has helped us scale our transcription when tight deadlines approach. Knowing that we can use them whenever we need to has saved us a lot of sleepless nights.”

Robert B., Partner

“SpeakWrite allows me to work on other investigations knowing that my work will be typed in a timely and secure manner.”

Ron S., Detective

“Having the SpeakWrite App (which can be used on almost any device, computer, etc.) makes the convenience and ease of use a huge bonus. I love it!”

Lilly B., Case Manager

“This service is always fast, thorough and has an unexpectedly responsive customer service dept! I have often received short memos back within an hour (my first project was sent to me within 37 minutes!). You can send them customized templates & their typists are in the US. I can’t say enough positive things about them.”

Sadie W., Small Business Owner

“I love it. Although I speak with an accent, I don’t have much editing to do.”

Nadeen M., Professor

“Turnaround is really fast! I love having my dictaphone built into my Smartphone!”

Sarah H., Protective Services

“I can’t thank all of you enough! I am always so impressed with all my jobs that come back. It is obvious that you All take pride in your work and do a amazing job. Thank you, without all of you I could NEVER get my work done. Again thank you!”

Susan L., State Human Services

“SpeakWrite allows me to work on other investigations knowing that my work will be typed in a timely and secure manner.”

Joe M., Criminal Investigator