Security Policy

We take security very seriously and hold the highest standards in the transcription services industry.

SPEAKWRITE SECURITY POLICY

SpeakWrite takes the confidentiality and protection of your data very seriously. We use industry best practices, and constant vigilance through monitoring, review, and updates to maintain one of the most secure platforms in the industry. All our public facing systems are operated through the Microsoft Azure Government Cloud and utilize their best practices for data center operations.

TYPIST SECURITY AND CONFIDENTIALITY

Confidentiality

Your input files will be transmitted over encrypted channels, stored encrypted and the work product will be returned to you over protected (encrypted) channels.

Typist Access

Only authorized personnel will have access to your data, files, and work output. Typists and proofreaders are reviewed for employment history, pass a rigorous background check, and are required to sign confidentiality and non-disclosure agreements. Jobs are assigned randomly to typists. Customer contact information is not available to typists.

 

SECURE LINK DELIVERY

For extra security, customers can request to receive work via a secure link. This feature can be activated by going to Customer Login, clicking ‘Preferences’ then selecting SSL under ‘Jobs’.

MICROSOFT AZURE GOVERNMENT CLOUD

Every facet of data transfer and storage stays housed right here in the US, in state of the art data centers within the Microsoft Azure Government Cloud.

How to Mail Your Recorded Tapes


Many clients have recorded mini or standard cassette tapes to submit to us for transcription, but would rather not use their staff and resources to input these tapes into our system. In these instances, you can have these recorded cassettes delivered to us, and we will upload them into our system for transcription for you. To use this method of submission, you must have an existing SpeakWrite account. Send recorded tapes via overnight courier or USPS to the following address:

SpeakWrite Tape Processing Center
6300 Bridgepoint Pkwy
Building 1, Suite 100
Austin, Texas 78730

(800) 828-3889
Attn: Production Manager

With each delivery, you must print out a Recorded Tape Transmittal Sheet and enclose it with the tapes to be transcribed. Your package must include properly addressed and pre-paid packaging and label for the return of your tapes, using a service that provides for delivery tracking. If this is not included, we will return your tapes to you and charge your account a $10.00 delivery fee. Immediately upon our receipt of your tapes, we will input them into the SpeakWrite system for transcription. You will receive the transcription of the taped material via the email address on your account, just as any other SpeakWrite job. Your tapes will be returned to you via the delivery method you designate 48 hours after the completion of your transcript. All work transcribed will be charged at the standard, per word rate. There is no additional charge for handling or inputting the tapes. Be sure to erase all previously recorded tapes completely before recording any new dictation in order to avoid having old work transcribed by mistake or jeopardizing the quality of the newly recorded material.