Helping Protective Services Personnel Work Safely During COVID-19

We know that Protective Service agencies like yours are spread thin right now as everyone scrambles to face the new challenges the COVID virus has presented.

Some counties have encouraged workers to conduct interviews from home, while others are advising to practice social distancing. Let us take some of the load off by submitting your reports to SpeakWrite through our free mobile app. That way, you can get your reports back quickly and continue on to the next case.
Caseworkers, like other first responders, are going to be hit hard by the response and we want to help provide the tools that help them do more with less. This promises to be a stressful time and we want to help however we can to avoid exhaustion or burnout trying to do it all. We are here to help!
If you aren’t familiar with how to use SpeakWrite, click the link below to schedule a time for an Account Manager to walk you through the service.

Stay safe. Stay healthy!

Jonathan Drew
Director of Protective Services Sales

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How to Mail Your Recorded Tapes

Many clients have recorded mini or standard cassette tapes to submit to us for transcription, but would rather not use their staff and resources to input these tapes into our system. In these instances, you can have these recorded cassettes delivered to us, and we will upload them into our system for transcription for you. To use this method of submission, you must have an existing SpeakWrite account. Send recorded tapes via overnight courier or USPS to the following address:

SpeakWrite Tape Processing Center
6300 Bridgepoint Pkwy
Building 1, Suite 100
Austin, Texas 78730

(800) 828-3889
Attn: Production Manager

With each delivery, you must print out a Recorded Tape Transmittal Sheet and enclose it with the tapes to be transcribed. Your package must include properly addressed and pre-paid packaging and label for the return of your tapes, using a service that provides for delivery tracking. If this is not included, we will return your tapes to you and charge your account a $10.00 delivery fee. Immediately upon our receipt of your tapes, we will input them into the SpeakWrite system for transcription. You will receive the transcription of the taped material via the email address on your account, just as any other SpeakWrite job. Your tapes will be returned to you via the delivery method you designate 48 hours after the completion of your transcript. All work transcribed will be charged at the standard, per word rate. There is no additional charge for handling or inputting the tapes. Be sure to erase all previously recorded tapes completely before recording any new dictation in order to avoid having old work transcribed by mistake or jeopardizing the quality of the newly recorded material.