Category: Support Articles

Announcing Our New Mobile And Desktop App!

Announcing Our New Mobile And Desktop App! DOWNLOAD FOR IOS DOWNLOAD FOR ANDROID DOWNLOAD FOR WINDOWS NEW App… NEW Features… LESS FRICTION! Now available for download on Desktop and Surface Tablets! WHAT’S CHANGED? No longer required to name your file when you pause! Fewer clicks to navigate. Bigger buttons. Faster loading. WHAT’S NEW? Import audio […]

Next Gen Migration

We are excited to announce the release of our Next Generation SpeakWrite Platform, otherwise known as NextGen! Our NextGen platform offers an updated functionality, a new look and feel for both our member and team dashboards, and increased security features. Account Migration For increased security, our NextGen platform requires you to establish an email and […]

How to manage your Team on SpeakWrite

https://f.hubspotusercontent10.net/hubfs/5268819/Videos/Website/Support/Team%20dashboard%20-%20Final%20-%202-9-2022.mp4?t=1644465857379 Need additional assistance? Contact Support

How to use the address book and word list

https://f.hubspotusercontent10.net/hubfs/5268819/Videos/Website/Support/Manage%20word%20list%20and%20address%20book%20-%20Final%20-%202-9-2022.mp4?t=1644465921705 Need additional assistance? Contact Support

Managing your billing information

https://f.hubspotusercontent10.net/hubfs/5268819/Videos/Website/Support/Manage%20billing%20-%20Final%20-%202-9-2022.mp4?t=1644465462582 Need additional assistance? Contact Support

How to use templates for transcription

For more information, read our blog post and download our templates for transcriptions. https://f.hubspotusercontent10.net/hubfs/5268819/Videos/Website/Support/Create%20and%20manage%20templates%20-%20Final%20-%202-9-2022.mp4?t=1644465866778 Need additional assistance? Contact Support

How to submit a file for transcription

https://f.hubspotusercontent10.net/hubfs/5268819/Customer%20Onboarding/Submit%20file%20for%20transcription%204.mp4?t=1643676572648 Need additional assistance? Contact Support

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How to Mail Your Recorded Tapes


Many clients have recorded mini or standard cassette tapes to submit to us for transcription, but would rather not use their staff and resources to input these tapes into our system. In these instances, you can have these recorded cassettes delivered to us, and we will upload them into our system for transcription for you. To use this method of submission, you must have an existing SpeakWrite account. Send recorded tapes via overnight courier or USPS to the following address:

SpeakWrite Tape Processing Center
6300 Bridgepoint Pkwy
Building 1, Suite 100
Austin, Texas 78730

(800) 828-3889
Attn: Production Manager

With each delivery, you must print out a Recorded Tape Transmittal Sheet and enclose it with the tapes to be transcribed. Your package must include properly addressed and pre-paid packaging and label for the return of your tapes, using a service that provides for delivery tracking. If this is not included, we will return your tapes to you and charge your account a $10.00 delivery fee. Immediately upon our receipt of your tapes, we will input them into the SpeakWrite system for transcription. You will receive the transcription of the taped material via the email address on your account, just as any other SpeakWrite job. Your tapes will be returned to you via the delivery method you designate 48 hours after the completion of your transcript. All work transcribed will be charged at the standard, per word rate. There is no additional charge for handling or inputting the tapes. Be sure to erase all previously recorded tapes completely before recording any new dictation in order to avoid having old work transcribed by mistake or jeopardizing the quality of the newly recorded material.

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Toll-Free Line: (800) 828-3889
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Saturday-Sunday 8am-11pm CST
Holidays: 9am – 6pm CST
support@speakwrite.com